Good Practice Wales
Alternative Models of Service Delivery
- Local government is currently facing huge challenges with significant cuts in funding which are likely to continue for the foreseeable future together with increased demand for services as a result of demographic changes. These along with other government policy changes are leading to a fundamental change in the methods of commissioning and the delivery of local government services. A range of alternative service delivery models now sit alongside the core approaches of efficiency, systems remodelling and changes to service delivery.
- Behaviour Change Science is combination of psychology, social sciences, design thinking and practical application that could revolutionise the design and delivery of public services. It can help individuals to make better decisions by altering the way in which choices are presented to them.
Service Transformation Development Days 2019
Service Transformation Development Days 2018